Last Updated:12-02-2026

Welcome to Herbal Journey. Yeh Shipping Policy batati hai ki hum orders ko kaise process, ship aur deliver karte hain. Order place karte hi aap is policy ko accept karte hain.

1. Order Processing Time

  • Sabhi orders normally 1–3 business days ke andar process kiye jaate hain.
  • Orders Sunday aur public holidays par process nahi hote.
  • High order volume ke time processing mein delay ho sakta hai.

Agar processing mein significant delay hoga to hum aapko email ya phone se inform karenge.

2. Shipping Coverage

Hum currently shipping provide karte hain:

  • All India delivery
  • (Agar applicable ho to add karein: International shipping available / not available)

Business type: Here people will get knowledge about Herbal products.

3. Estimated Delivery Time

Estimated delivery time location par depend karta hai:

  • Metro cities: 3–5 business days
  • Other cities/towns: 5–9 business days
  • Remote areas: 7–12 business days

Delivery time courier partner aur local conditions par depend karta hai.

4. Shipping Charges

  • Shipping charges order value aur location ke according calculate hote hain.
  • Exact shipping cost checkout page par show ho jayega.

(Aap edit kar sakte ho:)

  • Free shipping on orders above ₹____
  • Flat shipping charge ₹____

5. Order Tracking

  • Order ship hone ke baad tracking ID generate hoti hai.
  • Tracking details aapko email/SMS par bhej di jayegi.
  • Aap tracking number se courier website par order track kar sakte ho.

6. Delivery Issues

Agar delivery attempt ke time customer available nahi hota:

  • Courier dobara delivery attempt karega
  • Ya parcel nearest hub par hold ho sakta hai

Wrong address ya incorrect mobile number dene par delivery fail ho sakti hai — is case mein delay ya return ho sakta hai.

7. Damaged or Lost Packages

Agar aapko parcel damaged condition mein mile:

  • Delivery accept karne se pehle photo lein
  • Same day hume contact karein

Lost shipment cases courier investigation ke baad resolve kiye jaate hain.

8. Incorrect Address

Customer dwara diya gaya galat address hone par:

  • Reshipping charges extra lagenge
  • Order cancel bhi ho sakta hai without shipping refund